Job Descriptions
About CirrusForge
CirrusForge Technologies is a cloud-native startup based in Biratnagar, Nepal, dedicated to helping businesses adopt secure, scalable, and cost-efficient cloud solutions. Our core services include AWS cloud architecture, DevOps automation, disaster recovery planning, and scalable cloud hosting. We’re on a mission to nurture the next wave of cloud professionals while transforming how companies across Nepal and beyond approach the cloud.
🎯 Role Summary
As a Cloud Support Associate, you will serve as a key bridge between our clients and our technical team. This role is perfect for fresh graduates or early-career professionals who are passionate about cloud computing, eager to learn, and ready to build a long-term career in cloud consulting and support services.
🛠️ Key Responsibilities
- Assist clients with basic cloud-related issues, including EC2, S3, Route 53, ALB, ASG, and IAM configurations.
- Collaborate with the cloud engineering team to implement, troubleshoot, and maintain AWS-based infrastructure.
- Monitor infrastructure health using AWS CloudWatch and report abnormalities.
- Respond to customer inquiries through email, ticketing systems, or virtual meetings.
- Help manage and maintain technical documentation, FAQs, and knowledge base articles.
- Stay updated with AWS services and certifications (training support will be provided).
- Log and track issues using Jira, Trello, or internal tools, ensuring timely resolution.
- Coordinate with developers, DevOps engineers, and project managers to ensure quality support delivery.
🧠 Qualifications
- Bachelor’s degree (or final year student) in Information Technology, Computer Science, Engineering, or a related field.
- Foundational understanding of AWS or cloud platforms (certification a plus but not required).
- Basic knowledge of Linux, networking, and scripting is preferred.
- Strong written and verbal communication skills in both English and Nepali.
- Willingness to learn, troubleshoot, and continuously grow in cloud support and services.
- Familiarity with help desk/ticketing systems and cloud monitoring tools is an advantage.
💼 What We Offer
- Monthly Salary: Competitive entry-level salary with performance-based bonuses.
- Training & Certification Support: Sponsored training resources and mentorship to help you pursue AWS certifications.
- Career Growth: Opportunity to be promoted to Cloud Engineer, DevOps Associate, or Solution Architect roles.
- Flexible Work Environment: Hybrid remote setup with occasional onsite collaboration in Biratnagar.
- Recognition: Recommendation letters, certification of experience, and LinkedIn endorsements.
- Team Culture: Work with AWS-certified engineers and startup founders passionate about cloud tech.